Shipping policy

Shipping Policy

Last updated: May 23, 2026

This Shipping Policy explains how orders are processed, fulfilled, and delivered when you purchase from our Store.

1. Processing Time

All products are made to order and fulfilled by third-party print-on-demand partners, including Printful.

Typical processing times:

  • Production time: 2–7 business days
  • During peak seasons (holidays, sales): may take longer

Processing begins after payment is successfully confirmed.

2. Shipping Locations

We offer worldwide shipping.

Orders may be fulfilled from different production facilities depending on:

  • Product type
  • Stock availability
  • Customer location

This helps reduce delivery time and shipping costs.

3. Estimated Delivery Times

Delivery times vary depending on destination and shipping method.

Typical estimates:

  • Europe: 3–10 business days after fulfillment
  • International: 5–20 business days after fulfillment

Please note: these are estimates only and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Product type
  • Shipping method

We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information !if available!.

Tracking may take 24–72 hours to update after dispatch.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We are not responsible for delays caused by customs procedures.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

We are not liable for:

  • Lost packages due to incorrect addresses
  • Delays caused by missing apartment/unit numbers
  • Failed delivery attempts due to incorrect details

If an order is returned due to an incorrect address, reshipping fees may apply.

8. Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated timeframe:

  • Check tracking information first
  • Contact the shipping carrier if applicable
  • Then contact us for support

We are not responsible for delays caused by carriers, customs, or force majeure events (weather, strikes, logistics disruptions).

If a package is confirmed lost in transit, we will work with the fulfillment provider to offer a replacement or refund where applicable.

9. Multiple Items / Split Shipments

Because items may be produced in different facilities, orders containing multiple products may arrive in separate packages at different times.

10. Shipping Changes & Restrictions

We reserve the right to:

  • Modify shipping methods or carriers
  • Restrict shipping to certain regions if necessary
  • Refuse orders to unsupported destinations

11. Contact

For questions regarding these Terms, contact via Contact-Form or:

  • Email: ullrich.business1@gmail.com
  • Business Name: Ullrich Heinl